Terms of Use
Terms of Use
Effective date: 21 September 2026
These Terms of Use apply to your use of the Gold Rush Events website, Gold Rush Events mobile application and related digital services.
By creating an account, accessing the app or website, or using our services, you agree to these Terms.
1. About Gold Rush Events
Gold Rush Events provides event information, event discovery, ticket-related functionality, account services, promotional communications and other features relating to Gold Rush Events and associated events.
Certain functionality may be provided through third-party services, including ticketing and payment providers.
2. Eligibility
You must be legally capable of agreeing to these Terms.
Some Gold Rush Events events are restricted to attendees aged 18 years or older.
Access to the Gold Rush Events app does not itself confirm that you meet the age requirements for a particular event.
You are responsible for checking and complying with the entry requirements for each event.
Valid identification may be required by the venue or event organiser.
3. Your Account
Certain functionality may require a Gold Rush Events account.
You agree to provide accurate and current information when creating and maintaining your account.
You are responsible for maintaining the security of your login credentials and for activity occurring through your account.
You must notify us if you reasonably believe your account has been accessed or used without your authorisation.
You must not:
create an account using another person's identity without permission;
provide intentionally false or misleading information;
attempt to gain unauthorised access to another user's account;
interfere with the operation or security of the app; or
use the service for unlawful, fraudulent or abusive purposes.
4. Marketing Preferences
The app may ask whether you would like to receive marketing communications from Gold Rush Events.
Where marketing consent is provided, we may send information about events, ticket releases, promotions, presales, artists and related Gold Rush Events services.
Your marketing preferences can be changed or withdrawn.
Marketing consent and your use of essential account functions will be managed in accordance with our Privacy Policy and applicable law.
5. Events and Tickets
Event tickets may be issued, sold or processed through third-party ticketing providers, including Humanitix.
Where a ticket is purchased through a third-party provider, that transaction may also be subject to the provider's terms, conditions, refund policies and privacy policy.
The Gold Rush Events app may allow you to view or access information relating to tickets associated with your account.
Displaying a ticket in the Gold Rush Events app does not alter the original ticket terms or create a separate ticket contract.
You are responsible for ensuring that the ticket you purchase is appropriate for the relevant event and that you comply with any ticketing or venue requirements.
6. Event Conditions
Entry to an event may be subject to additional conditions imposed by:
Gold Rush Events;
the venue;
the ticketing provider;
security personnel;
licensing requirements; or
applicable law.
These conditions may include:
age restrictions;
identification requirements;
dress codes;
responsible service of alcohol requirements;
prohibited item rules;
behaviour standards;
venue capacity restrictions; and
conditions shown during the ticket purchase process.
Possession of a ticket does not override lawful venue entry requirements.
7. Event Changes
Event details may change.
This may include changes to:
artists;
performers;
support acts;
running times;
doors opening times;
venue areas;
production;
schedules; or
other event features.
Where an event is materially changed, postponed or cancelled, applicable ticketing terms and Australian Consumer Law will apply.
Nothing in these Terms excludes any rights or remedies that cannot lawfully be excluded.
8. Ticket Availability
Tickets may be subject to limited availability.
Displaying an event or ticket category in the app does not guarantee that tickets remain available.
Ticket prices, booking fees, transaction fees and ticket categories may change or sell out.
The final price applicable to a purchase will be shown through the relevant ticketing or checkout service before the transaction is completed.
9. Payments
Payments may be processed by a third-party ticketing or payment provider.
Where this occurs, Gold Rush Events may not directly receive or store your full payment card details.
You are responsible for providing accurate payment information to the relevant payment provider.
Any refund will be handled in accordance with applicable law and the terms applying to the relevant transaction and event.
10. Refunds
Refund eligibility will depend on:
Australian Consumer Law;
the circumstances relating to the event;
the applicable ticketing conditions; and
any relevant event or venue policy.
A change of mind will not automatically entitle a customer to a refund unless otherwise stated or required by law.
Nothing in these Terms limits rights available to you under the Australian Consumer Law.
11. App Availability
We aim to provide a reliable service but do not guarantee that the Gold Rush Events app or website will always be available or operate without interruption.
Services may temporarily become unavailable because of:
maintenance;
software updates;
infrastructure failures;
internet connectivity;
third-party service outages;
security incidents; or
circumstances outside our reasonable control.
Where possible, we may update, modify or discontinue features over time.
12. Third-Party Services
The Gold Rush Events service may contain integrations, links or functionality provided by third parties.
These may include ticketing services, payment services, mapping services, authentication providers, social networks, Apple, Google and other technology providers.
Your use of those services may be governed by separate terms and privacy policies.
Gold Rush Events is not responsible for the independent operation of third-party services except to the extent responsibility cannot lawfully be excluded.
13. Intellectual Property
Unless otherwise stated, the Gold Rush Events app, website and associated content are owned by or licensed to Gold Rush Events.
This includes applicable:
logos;
branding;
graphics;
software;
website design;
app design;
text;
promotional material; and
original media.
You may use our services for personal and lawful purposes.
You must not copy, reproduce, distribute, sell, modify, reverse engineer or commercially exploit our software or content without permission, except where allowed by law.
Artist names, venue branding and other third-party intellectual property remain the property of their respective owners.
14. Acceptable Use
You must not use the Gold Rush Events app or website to:
commit or facilitate unlawful activity;
interfere with the operation of our systems;
attempt to bypass security measures;
scrape or systematically extract data without permission;
distribute malicious software;
impersonate another person;
attempt to gain unauthorised access to accounts or systems;
misuse ticket or account functionality; or
engage in conduct that could materially damage Gold Rush Events, our users, venues or service providers.
15. Suspension or Termination
We may restrict, suspend or terminate access to an account where reasonably necessary, including where:
these Terms have been seriously or repeatedly breached;
fraudulent activity is suspected;
an account creates a security risk;
we are required to do so by law; or
continued access could materially harm the service or other users.
Where reasonably practicable, we may provide notice of such action.
16. Account Deletion
You may request deletion of your Gold Rush Events account.
Deleting your account may permanently remove access to account information and certain app functionality.
Information that we are legally or reasonably required to retain may continue to be retained in accordance with our Privacy Policy.
Deleting your Gold Rush Events account does not automatically cancel an event ticket or transaction with a third-party ticket provider.
17. Privacy
Our collection and handling of personal information is described in the Gold Rush Events Privacy Policy.
You can view the Privacy Policy at:
goldrushevents.com/privacy
18. Consumer Guarantees
Nothing in these Terms is intended to exclude, restrict or modify rights or guarantees that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Where Australian Consumer Law applies, your statutory rights continue to apply.
19. Liability
To the maximum extent permitted by law, Gold Rush Events is not responsible for indirect or consequential loss arising solely from circumstances outside our reasonable control or from your misuse of the service.
Nothing in this section limits liability where liability cannot legally be excluded or limited.
20. Changes to These Terms
We may amend these Terms from time to time to reflect changes to:
our services;
our app;
technology;
legal requirements; or
our business operations.
The latest version will be published on our website with its effective date.
Where a material change affects existing users, we may provide additional notice through the app or another appropriate method.
21. Governing Law
These Terms are governed by the laws applicable in New South Wales, Australia.
Subject to any rights you have under applicable consumer law, disputes relating to these Terms will be subject to the jurisdiction of the courts of New South Wales and applicable Commonwealth courts.
22. Contact
Questions about these Terms can be directed to:
Gold Rush Events
Email: mgmt@goldrushgroup.com.au
Website: www.goldrushevents.com