PRIVACY

GOLD RUSH GROUP PRIVACY POLICY

Last updated: 2 October 2026

Gold Rush Group respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Gold Rush Group collects, uses, stores and discloses personal information when you use the Gold Rush mobile application, our websites, event services and related services.

By using the Gold Rush app or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

Gold Rush Group operates event, entertainment, ticketing and related digital services, including the Gold Rush mobile application.

For privacy enquiries, requests or complaints, you can contact us at:

Gold Rush Group

Email: enquire@goldrushgroup.com.au

Website: https://www.goldrushevents.com

2. PERSONAL INFORMATION WE COLLECT

Depending on how you use the Gold Rush app, we may collect:

• Your name

• Email address

• Phone number

• Account or user identifier

• Device identifiers and push-notification tokens

• Ticket and purchase history

• Event attendance or ticket-related information

• Marketing preferences and communication preferences

• Information you provide when contacting us for support

• Technical information reasonably required to operate and secure the app

We do not intentionally collect payment card details directly through the Gold Rush app where payments are processed by a third-party ticketing or payment provider.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• When you create or update a Gold Rush account

• When you sign in using supported authentication services

• When you link, retrieve or manage tickets

• When you purchase or interact with event tickets through integrated ticketing services

• When you opt in to marketing communications

• When you enable push notifications

• When you contact us

• Automatically where necessary for the operation, security and functionality of the app

• From service providers that assist us in providing the app and associated services

4. HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

• Create and manage your account

• Authenticate you and maintain account security

• Display and manage tickets associated with your account

• Provide access to Gold Rush events and app features

• Send transactional notifications relating to your account, tickets or events

• Send promotional communications where you have opted in or where otherwise permitted by law

• Send push notifications where permission has been granted

• Communicate with you about Gold Rush events, offers, promotions and updates

• Provide customer support

• Prevent fraud, misuse or unauthorised access

• Maintain, improve and secure the app

• Comply with legal and regulatory obligations

Where required by law, marketing communications will include a method for opting out.

5. MARKETING COMMUNICATIONS

If you opt in to receive marketing communications, we may use information including your:

• Name

• Email address

• Phone number

• Device or push-notification identifier

to send you information about Gold Rush events, ticket releases, promotions, offers and related announcements.

You can withdraw your marketing consent at any time by using the unsubscribe method provided in the communication, changing available account preferences, disabling push notifications through your device settings, or contacting us.

We do not sell your personal information to third parties for their independent marketing purposes.

6. TICKET AND PURCHASE INFORMATION

The Gold Rush app may display or associate ticket and purchase history with your account.

Ticket purchases may be processed through third-party ticketing providers such as Humanitix.

We may receive or access information necessary to:

• Identify tickets associated with you

• Display your tickets within the app

• Confirm ticket ownership

• Provide event-related functionality

• Assist with ticket support

Payment card details are generally handled directly by the relevant payment or ticketing provider and are not stored by Gold Rush Group unless expressly stated otherwise.

7. PUSH NOTIFICATIONS AND DEVICE INFORMATION

If you enable push notifications, the app may collect and store a device or push-notification identifier.

We may use this identifier to:

• Deliver app notifications

• Communicate important account or ticket information

• Provide event updates

• Send promotional notifications where you have permitted us to do so

You can disable push notifications at any time through your device settings.

8. THIRD-PARTY SERVICES

We may use third-party service providers to operate or support the Gold Rush app.

These may include services relating to:

• Authentication

• Database and cloud hosting

• Ticketing

• Push notifications

• Application infrastructure

• Email communications

• Website hosting

Examples may include Supabase, Apple, Google and Humanitix, depending on the services you use.

These providers may process personal information on our behalf or in connection with their own services.

Their handling of information may also be governed by their respective privacy policies.

9. OVERSEAS PROCESSING AND STORAGE

Some service providers used by Gold Rush Group may process or store information outside Australia.

Depending on the provider and service used, information may be processed in countries including the United States and other jurisdictions where our technology providers operate infrastructure.

Where reasonably required, we take steps to work with reputable service providers and manage personal information consistently with applicable privacy obligations.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Misuse

• Interference

• Loss

• Alteration

• Unauthorised disclosure

However, no internet-connected service or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Operating your account

• Providing tickets and event services

• Maintaining business and transaction records

• Resolving disputes

• Complying with legal obligations

• Preventing fraud or misuse

Where information is no longer required, we may delete, destroy or de-identify it where appropriate.

12. ACCESS AND CORRECTION

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be submitted using the contact details in this Privacy Policy.

We may need to verify your identity before processing a request.

13. ACCOUNT AND DATA DELETION

You may request deletion of your Gold Rush account and associated personal information.

Certain information may need to be retained where required for:

• Legal compliance

• Taxation or accounting obligations

• Fraud prevention

• Dispute resolution

• Legitimate record-keeping requirements

Where information cannot immediately be deleted, we will restrict or retain it only where reasonably necessary or legally required.

14. YOUR PRIVACY CHOICES

You may:

• Opt out of marketing communications

• Disable push notifications

• Request access to your information

• Request correction of your information

• Request deletion of your account or personal information

• Contact us regarding how your information is handled

15. CHILDREN

The Gold Rush app is not specifically directed at children.

Some Gold Rush events may have minimum age requirements, including 18+ entry requirements.

Event age restrictions are separate from the App Store age rating of the application and remain subject to the rules and conditions of the relevant event and venue.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or business practices.

The updated version will be published with a revised “Last updated” date.

17. CONTACT US

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, contact:

Gold Rush Group

Email: enquire@goldrushgroup.com.au

Website: https://www.goldrushevents.com